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Insights From the Armstrong Institute The Johns Hopkins Patient Engagement Program: Improving Patient Engagement, Improving Patient Outcomes Nicole E. Schechter, PsyD, ABPP-RP; Stephen T. Wegener, PhD, ABPP-RP series of developments now require health and skills emphasized in Motivational Interviewing A care workers to be skilled diagnosticians (MI), and relationship-building processes from MI and and interventionists, and be skilled in relationship- shared-decision making. We chose MI as a foundation building and communication. In 2001, the Institute of for the PEP because it is an evidence-based treat- Medicine’s Crossing the Quality Chasm: A New Health ment for individuals who are struggling with health System for the 21st Century report suggested a re- management for a wide range of conditions. MI design of the health care system with patient-centered is not considered a therapeutic practice and, there- care as an essential dimension of high-quality care. fore, can be taught to and used by any health care Similarly, the Triple Aim identified “enhancing patient worker, including paraprofessionals or lay health work- experience” and “improving quality” as 2 of 3 key ers. A systematic review of MI training for health contributors to optimize health system performance. care workers in primary care facilities showed more
Quality Management in Healthcare – Wolters Kluwer Health
Published: Apr 23, 2022
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