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Quality Assurance in an MTSO Setting

Quality Assurance in an MTSO Setting Quality Assurance in an MTSO Setting Carol Scheer, CMT s the “senior” (in more ways than one!) qual- scribe for doctors’ offices and clinics look better ity assurance (QA) manager at InHealth with those numbers spelled out instead, and this A Transcription Services, I work daily to main- revised stance came about after an MT was tain and improve the quality of medical documents counted off for spelling out numbers in her letters. transcribed by our 60 MTs, all but 2 of whom work I hope we are always willing to listen! at home. We have approximately 300 clients On a daily basis, every report file sent to the throughout the United States who dictate via a InHealth network by its MTs is reviewed by a QA Digital Voice, Inc. (DVI) system or handheld digi- manager. A quick spell check is done to eliminate tal recorders. We have an active externship in- the chance of an MT forgetting to do this impor- house that I oversee; when we had trouble finding tant step. A quick glance is given to eliminate any qualified medical transcriptionists (MTs) a few glaring errors. Any blanks are addressed with all years back, we decided http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of the American Association for Medical Transcription Wolters Kluwer Health

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Copyright
© 2004 American Association for Medical Transcription
ISSN
0745-2624

Abstract

Quality Assurance in an MTSO Setting Carol Scheer, CMT s the “senior” (in more ways than one!) qual- scribe for doctors’ offices and clinics look better ity assurance (QA) manager at InHealth with those numbers spelled out instead, and this A Transcription Services, I work daily to main- revised stance came about after an MT was tain and improve the quality of medical documents counted off for spelling out numbers in her letters. transcribed by our 60 MTs, all but 2 of whom work I hope we are always willing to listen! at home. We have approximately 300 clients On a daily basis, every report file sent to the throughout the United States who dictate via a InHealth network by its MTs is reviewed by a QA Digital Voice, Inc. (DVI) system or handheld digi- manager. A quick spell check is done to eliminate tal recorders. We have an active externship in- the chance of an MT forgetting to do this impor- house that I oversee; when we had trouble finding tant step. A quick glance is given to eliminate any qualified medical transcriptionists (MTs) a few glaring errors. Any blanks are addressed with all years back, we decided

Journal

Journal of the American Association for Medical TranscriptionWolters Kluwer Health

Published: Jan 1, 2004

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