Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

The Relationship between Change and Satisfaction: Parents' Experiences in a Child and Adolescent Mental Health Service

The Relationship between Change and Satisfaction: Parents' Experiences in a Child and Adolescent... In the consumer satisfaction literature, there is little exploration of the relationship between change and satisfaction and the two are often conflated. This qualitative study interviewed parents a year after using child and adolescent mental health services. Eliciting an account of their experiences enabled the development of ‘grounded theories’ about what constitutes satisfaction for parents. The outcomes suggest that in addition to the expectable stories of ‘high change and satisfaction’ or ‘no change and low satisfaction’, considerable numbers of people are satisfied with a service despite experiencing little or no change, while others who experience positive change are not satisfied. Understanding these alternative stories helps address critical issues that affect the way therapists respond to people's needs and provide services — these matters are often within the capacity of therapists and services to address, even when working with limited resources. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Australian and New Zealand Journal of Family Therapy Wiley

The Relationship between Change and Satisfaction: Parents' Experiences in a Child and Adolescent Mental Health Service

Loading next page...
 
/lp/wiley/the-relationship-between-change-and-satisfaction-parents-experiences-O3fvvXA505

References (28)

Publisher
Wiley
Copyright
2002 Australian Association of Family Therapy
ISSN
0814-723X
eISSN
1467-8438
DOI
10.1002/j.1467-8438.2002.tb00492.x
Publisher site
See Article on Publisher Site

Abstract

In the consumer satisfaction literature, there is little exploration of the relationship between change and satisfaction and the two are often conflated. This qualitative study interviewed parents a year after using child and adolescent mental health services. Eliciting an account of their experiences enabled the development of ‘grounded theories’ about what constitutes satisfaction for parents. The outcomes suggest that in addition to the expectable stories of ‘high change and satisfaction’ or ‘no change and low satisfaction’, considerable numbers of people are satisfied with a service despite experiencing little or no change, while others who experience positive change are not satisfied. Understanding these alternative stories helps address critical issues that affect the way therapists respond to people's needs and provide services — these matters are often within the capacity of therapists and services to address, even when working with limited resources.

Journal

Australian and New Zealand Journal of Family TherapyWiley

Published: Jun 1, 2002

There are no references for this article.