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At the end of 1991 in the United Kmgdom a document was launched which was to be the key to a dramatic change of focus and activity in the delivery of health care. The National Health Service decided to build on legislation already issued; for example, The Citizenâs Charter and The Health of the Nation. The Patientâs Charter was to be the vehicle which would ensure continuous improvements in the way that a wide variety of services are provided to individual patients. The Patientâs Charter set out a number of national rlghts and standards that would be ensured for everyone. It assumed that providers of services at a local level would â t d d on these and, in many cases, surpass them. The similarity to the process of setNursing Care Standards will not be missed by nurses who have for several years now monitored and evaluated their care by setting, implementing and auditing agreed standards. The Patientâs Charter was widely publicized and distributed. Not only members of the health care professions received details, but an abridged version was delivered to every household in the Kingdom. This had the immediate effect of raising expectations-an issue which was to
European Journal of Cancer Care – Wiley
Published: Jun 1, 1993
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