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Social Services at Local Level: Administrative Choices al1d the Problem of Co-ordination SYLVIA McLERNON Administrative theory makes workers in the field impatient, but it has its uses. (i) It helps us to see the administrative framework within which service is given. (ii) It explains the rationale of formal structure and procedure. (iii) It makes us aware of the possible alternatives in organizing any service and of the problems attached to each of the possible choices. This article presents a case study covering the develop ment of a family service association in Montreal, Canada, over a period of some sixty-five years. This is followed by a discussion of organi zational choices and of the problems which attach to alternative choices. Using the case study to bring the theory to life, it will be shown how one community service, weighing the relative merits of specialization and decentralization, made its administrative choices and handled the problems of co-ordination and control which are so important in the field of social services. CASE STUDY OF THE FAMILY SERVICE ASSOCIATION, MONTREAL, CANADA, 1900-1965 In 1900 the Charity Organization Society. as it was first called. was incorporated by a group of Montreal citizens (i) to prevent
Australian Journal of Social Issues – Wiley
Published: Jun 1, 1967
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