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What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience

What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry... Hospitality management programs, similar to other fields within higher education, are faced with numerous challenges including decreased funding and competition for students.In an effort to boost enrollment, researchers suggest a transformation of higher education, placing students at the center of these initiatives.With a focus on service, particularly student-staff interactions, knowledgeable and experienced faculty have been shown to increase perceived service quality. This research sought to quantify students’ perspectives regarding the importance of faculty members’ hospitality industry experience in an effort to meet expectations, which may translate into greater undergraduate enrollment, retention and graduation rates. A large sample (n = 1130) of undergraduates from the U.S. participated in the study from hospitality programs ranging under 500 to over 1000 students. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal Of Teaching In Travel & Tourism Taylor & Francis

What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience

17 pages

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References (35)

Publisher
Taylor & Francis
Copyright
Copyright © Taylor & Francis
ISSN
1531-3239
eISSN
1531-3220
DOI
10.1080/15313220.2014.999740
Publisher site
See Article on Publisher Site

Abstract

Hospitality management programs, similar to other fields within higher education, are faced with numerous challenges including decreased funding and competition for students.In an effort to boost enrollment, researchers suggest a transformation of higher education, placing students at the center of these initiatives.With a focus on service, particularly student-staff interactions, knowledgeable and experienced faculty have been shown to increase perceived service quality. This research sought to quantify students’ perspectives regarding the importance of faculty members’ hospitality industry experience in an effort to meet expectations, which may translate into greater undergraduate enrollment, retention and graduation rates. A large sample (n = 1130) of undergraduates from the U.S. participated in the study from hospitality programs ranging under 500 to over 1000 students.

Journal

Journal Of Teaching In Travel & TourismTaylor & Francis

Published: Jan 2, 2015

Keywords: hospitality faculty; hospitality undergraduates; industry experience; service quality

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