Abstract

Tour guides can transform tourist experiences. This is particularly evident in TV-series themed tours where tourists’ expectations are more likely to be met if a guide leads them into different dimensions of space and time. Here, we develop a model of the multidimensional realities of mediatized places by applying grounded theory, capturing how the transformative role of tour guides is key to the creation of memorable experiences. We illustrate how guides choreograph the shifts between multidimensional realities (past, present, fantasy world). Finally, we show that this switching between multidimensional realities has significant implications, specifically resulting in greater tourist involvement and in experiences that are remembered as having been beyond expectations. Our findings reveal the importance of detailed knowledge – of both the relevant fiction and local history – in crafting memorable experiences; highlights the skills required to build trust among participants, and discusses the devices used to cross the boundaries between multidimensional realities.