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M-government continuance intentions: an instrument development and validation

M-government continuance intentions: an instrument development and validation M-government’s potential benefits can help countries achieve both economic and human development. From the economic point of view, m-government enhances efficiency and reduces government spending. From citizens’ point of view, m-government enhances the service quality offered to them. However, for m-government to offer sustainable development, citizens must continuously use m-government; hence, it is important to investigate the factors affecting citizens’ continuance intentions. This paper builds on prior studies in information communication technologies for development by proposing a model and instrument that focuses on continuance intentions to use m-government. The proposed measures were developed and validated following rigorous guidelines for quantitative research in the field of information systems. More than 100 validators participated in the process of instrument validation. This study applies five techniques to validate the instrument. The survey items were narrowed down from 59 items to 27 items. The results show that the items have high validity and reliability. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Technology for Development Taylor & Francis

M-government continuance intentions: an instrument development and validation

M-government continuance intentions: an instrument development and validation

Information Technology for Development , Volume 28 (1): 21 – Jan 2, 2022

Abstract

M-government’s potential benefits can help countries achieve both economic and human development. From the economic point of view, m-government enhances efficiency and reduces government spending. From citizens’ point of view, m-government enhances the service quality offered to them. However, for m-government to offer sustainable development, citizens must continuously use m-government; hence, it is important to investigate the factors affecting citizens’ continuance intentions. This paper builds on prior studies in information communication technologies for development by proposing a model and instrument that focuses on continuance intentions to use m-government. The proposed measures were developed and validated following rigorous guidelines for quantitative research in the field of information systems. More than 100 validators participated in the process of instrument validation. This study applies five techniques to validate the instrument. The survey items were narrowed down from 59 items to 27 items. The results show that the items have high validity and reliability.

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References (98)

Publisher
Taylor & Francis
Copyright
© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group
ISSN
1554-0170
eISSN
0268-1102
DOI
10.1080/02681102.2021.1928589
Publisher site
See Article on Publisher Site

Abstract

M-government’s potential benefits can help countries achieve both economic and human development. From the economic point of view, m-government enhances efficiency and reduces government spending. From citizens’ point of view, m-government enhances the service quality offered to them. However, for m-government to offer sustainable development, citizens must continuously use m-government; hence, it is important to investigate the factors affecting citizens’ continuance intentions. This paper builds on prior studies in information communication technologies for development by proposing a model and instrument that focuses on continuance intentions to use m-government. The proposed measures were developed and validated following rigorous guidelines for quantitative research in the field of information systems. More than 100 validators participated in the process of instrument validation. This study applies five techniques to validate the instrument. The survey items were narrowed down from 59 items to 27 items. The results show that the items have high validity and reliability.

Journal

Information Technology for DevelopmentTaylor & Francis

Published: Jan 2, 2022

Keywords: M-government; continuance intentions; instrument development; instrument validation; reliability; pilot test

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