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Information Technology, Culture, and Learning at Federal Express

Information Technology, Culture, and Learning at Federal Express AbstractIn a little over two decades, the Federal Express Corporation has grown from a startup in the overnight package delivery business to a $9 billion global leader in the industry. How has FedEx achieved such success? The following case study finds that while leadership in information technology innovation has been central to FedEx's success, attention to the diversity of both organizational and global cultures as well as organizational learning have helped to provide a foundation for long-term viability in the global marketplace. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Global Information Technology Management Taylor & Francis

Information Technology, Culture, and Learning at Federal Express

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Information Technology, Culture, and Learning at Federal Express

Abstract

AbstractIn a little over two decades, the Federal Express Corporation has grown from a startup in the overnight package delivery business to a $9 billion global leader in the industry. How has FedEx achieved such success? The following case study finds that while leadership in information technology innovation has been central to FedEx's success, attention to the diversity of both organizational and global cultures as well as organizational learning have helped to provide a foundation...
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Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis
ISSN
2333-6846
eISSN
1097-198X
DOI
10.1080/1097198X.1998.10856222
Publisher site
See Article on Publisher Site

Abstract

AbstractIn a little over two decades, the Federal Express Corporation has grown from a startup in the overnight package delivery business to a $9 billion global leader in the industry. How has FedEx achieved such success? The following case study finds that while leadership in information technology innovation has been central to FedEx's success, attention to the diversity of both organizational and global cultures as well as organizational learning have helped to provide a foundation for long-term viability in the global marketplace.

Journal

Journal of Global Information Technology Management – Taylor & Francis

Published: Jan 1, 1998

References

  • Culture and organizations
  • A scientific methodology for MIS case studies,
  • The PRISM system: A key to Federal Express corporation's organizational effectiveness,
  • Principles of cycle time reduction: You can have your cake and eat it too