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From Maps to Apps: Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service

From Maps to Apps: Tracing the Organizational Responsiveness of an Early Multi-Modal Travel... AbstractAn Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Urban Technology Taylor & Francis

From Maps to Apps: Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service

Cano Viktorsson, Carlos
Journal of Urban Technology , Volume 22 (4): 15 – Oct 2, 2015
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References (23)

Publisher
Taylor & Francis
Copyright
© 2016 The Society of Urban Technology
ISSN
1466-1853
eISSN
1063-0732
DOI
10.1080/10630732.2015.1073902
Publisher site
See Article on Publisher Site

Abstract

AbstractAn Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.

Journal

Journal of Urban Technology – Taylor & Francis

Published: Oct 2, 2015

Keywords: organizational responsiveness; smart travel planning services; sustainable urban transportation; media technology practices; collective intelligence

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