Book Reviews
Abstract
Editor Joshua A. Harris New York University School of Professional Studies Schack Institute of Real Estate Joshua.harris@nyu.edu This section contains reviews on textbooks, professional books and other scholarly books that are appropriate to real estate. Areas of interest include, but are not limited to, mortgage markets, real estate investments, real estate finance, asset and property management, real estate development, corporate real estate, valuation and other areas related to real estate. 135 Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, by Thales S. Teixeira, 345 pages, February 19, 2019. Reviewed by: Joshua Panknin, New York University Over the past year or so, I’ve become a big fan of the concept of systems thinking and have tried to apply it to understanding the new real estate ecosystem. Systems thinking, loosely defined, is the process of breaking a big problem into numerous smaller problems, then repeating the process again and again until you can no longer break them into smaller pieces. Once all the individual pieces are defined, you then begin to think about the dynamic relationships between all of those pieces and how one affects the others. It has been an enlightening experience to say the least. I realized