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- Publisher
- Taylor & Francis
- Copyright
- © 2019 Informa UK Limited, trading as Taylor & Francis Group
- ISSN
- 1531-3239
- eISSN
- 1531-3220
- DOI
- 10.1080/15313220.2019.1635974
- Publisher site
- See Article on Publisher Site
Abstract
Enhancing student competences in the classroom is essential for gaining employability skills and the development of hospitality employees, longevity in the industry, and consequently the service offered to customers. The current study examined competence training on hospitality undergraduates at a south-western university in the United States (N = 50) and data was gathered using pre- and post- test design. The findings of this study showed that the average scores for both competences increased after training which reinforced the notion of including emotional competence into the hospitality curricula. Additionally, student satisfaction was positively related to student intention to stay in the hospitality industry. Overall, knowledge gathered from this study is useful for hospitality educators and students as it increases students’ employability while possibly reducing soft skills on-the-job training for employers.
Journal
Journal of Teaching in Travel & Tourism – Taylor & Francis
Published: Oct 2, 2019
Keywords: Hospitality education; undergraduates; employability; intention to stay; soft skills