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An Online Banking Security Framework and a Cross-Cultural Comparison

An Online Banking Security Framework and a Cross-Cultural Comparison AbstractThe objective of this research is to develop a security framework for online banking based on security information posted on websites of eight major banks in Australia and Malaysia and to investigate whether and why banks in culturally different countries manage security differently. Twenty-five security measures were identified and classified into three categories-physical, administrative, and technical. Security measures adopted by the major banks in Australia and Malaysia were then compared and analyzed along the cultural perspective. Results show that Australian banks provide general security information more often than Malaysian banks. Moreover, Australian banks pay attention to all categories of security measures whereas Malaysian banks lack physical security measures. Such differences are attributed to cultural factors such as individualism, power distance, and uncertainty avoidance. Results help customers in Australia and Malaysia assess the security of their online banks and are useful as a benchmark to banks worldwide. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Global Information Technology Management Taylor & Francis

An Online Banking Security Framework and a Cross-Cultural Comparison

An Online Banking Security Framework and a Cross-Cultural Comparison

Journal of Global Information Technology Management , Volume 13 (3): 24 – Jul 1, 2010

Abstract

AbstractThe objective of this research is to develop a security framework for online banking based on security information posted on websites of eight major banks in Australia and Malaysia and to investigate whether and why banks in culturally different countries manage security differently. Twenty-five security measures were identified and classified into three categories-physical, administrative, and technical. Security measures adopted by the major banks in Australia and Malaysia were then compared and analyzed along the cultural perspective. Results show that Australian banks provide general security information more often than Malaysian banks. Moreover, Australian banks pay attention to all categories of security measures whereas Malaysian banks lack physical security measures. Such differences are attributed to cultural factors such as individualism, power distance, and uncertainty avoidance. Results help customers in Australia and Malaysia assess the security of their online banks and are useful as a benchmark to banks worldwide.

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References (36)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis
ISSN
2333-6846
eISSN
1097-198X
DOI
10.1080/1097198X.2010.10856519
Publisher site
See Article on Publisher Site

Abstract

AbstractThe objective of this research is to develop a security framework for online banking based on security information posted on websites of eight major banks in Australia and Malaysia and to investigate whether and why banks in culturally different countries manage security differently. Twenty-five security measures were identified and classified into three categories-physical, administrative, and technical. Security measures adopted by the major banks in Australia and Malaysia were then compared and analyzed along the cultural perspective. Results show that Australian banks provide general security information more often than Malaysian banks. Moreover, Australian banks pay attention to all categories of security measures whereas Malaysian banks lack physical security measures. Such differences are attributed to cultural factors such as individualism, power distance, and uncertainty avoidance. Results help customers in Australia and Malaysia assess the security of their online banks and are useful as a benchmark to banks worldwide.

Journal

Journal of Global Information Technology ManagementTaylor & Francis

Published: Jul 1, 2010

Keywords: Security Framework; Online banking; Australia; Malaysia

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