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Word of mouth activity as information search: A reappraisal

Word of mouth activity as information search: A reappraisal Abstract Studies on the diffusion of new products show that word-of-mouth activity WOMA) is an important influencer of consumer acceptance. WOMA has usually been defined primarily as information seeking behavior aimed at risk reduction prior to the purchase decision. To test this hypothesis, data on a new milk additive brand were used from a 1,100 state-wide sample conducted longitudinally. The findings were consistent in rejecting the hypothesis, therefore casting doubt on the exclusive information search nature of WOMA. The main implication is to view WOMA as a multiform communication activity including conversation types other than information search. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of the Academy of Marketing Science Springer Journals

Word of mouth activity as information search: A reappraisal

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References (29)

Publisher
Springer Journals
Copyright
1975 The Academy of Marketing Science
ISSN
0092-0703
eISSN
1552-7824
DOI
10.1007/BF02729294
Publisher site
See Article on Publisher Site

Abstract

Abstract Studies on the diffusion of new products show that word-of-mouth activity WOMA) is an important influencer of consumer acceptance. WOMA has usually been defined primarily as information seeking behavior aimed at risk reduction prior to the purchase decision. To test this hypothesis, data on a new milk additive brand were used from a 1,100 state-wide sample conducted longitudinally. The findings were consistent in rejecting the hypothesis, therefore casting doubt on the exclusive information search nature of WOMA. The main implication is to view WOMA as a multiform communication activity including conversation types other than information search.

Journal

Journal of the Academy of Marketing ScienceSpringer Journals

Published: Jun 1, 1975

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