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The process map as an instrument to standardize processes: design and application at a financial service provider

The process map as an instrument to standardize processes: design and application at a financial... The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Systems and e-Business Management Springer Journals

The process map as an instrument to standardize processes: design and application at a financial service provider

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References (39)

Publisher
Springer Journals
Copyright
Copyright © 2007 by Springer-Verlag
Subject
Business and Management; IT in Business; Information Systems Applications (incl.Internet); Management
ISSN
1617-9846
eISSN
1617-9854
DOI
10.1007/s10257-007-0064-y
Publisher site
See Article on Publisher Site

Abstract

The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.

Journal

Information Systems and e-Business ManagementSpringer Journals

Published: Nov 28, 2007

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