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Online dispute resolution: an artificial intelligence perspective

Online dispute resolution: an artificial intelligence perspective Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Artificial Intelligence Review Springer Journals

Online dispute resolution: an artificial intelligence perspective

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References (76)

Publisher
Springer Journals
Copyright
Copyright © 2011 by Springer Science+Business Media B.V.
Subject
Computer Science; Artificial Intelligence (incl. Robotics); Computer Science, general
ISSN
0269-2821
eISSN
1573-7462
DOI
10.1007/s10462-011-9305-z
Publisher site
See Article on Publisher Site

Abstract

Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.

Journal

Artificial Intelligence ReviewSpringer Journals

Published: Jan 3, 2012

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