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Handbook of Service ScienceInnovationinnovation and Skills

Handbook of Service Science: Innovationinnovation and Skills [Maglioauthor and Spohrer (2008) state that a work force that is capable of adaptation and problem solving requires people with capability and unique skills across many areas. While this cannot be disputed, it is clear that we still lack understanding of key skill areas within the service economyservice economy and of the relationship between skills requirements and education provision. This chapter describes the range and diversity of service and presents a forecast of the demand for higher level skills and knowledge. It examines education provision in terms of context, content and constructs and discusses the challenge for higher education in meeting the demands of a complex service economy.] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Handbook of Service ScienceInnovationinnovation and Skills

Editors: Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C.
Handbook of Service Science — Mar 22, 2010

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References (14)

Publisher
Springer US
Copyright
© Springer-Verlag US 2010
ISBN
978-1-4419-1627-3
Pages
717 –736
DOI
10.1007/978-1-4419-1628-0_32
Publisher site
See Chapter on Publisher Site

Abstract

[Maglioauthor and Spohrer (2008) state that a work force that is capable of adaptation and problem solving requires people with capability and unique skills across many areas. While this cannot be disputed, it is clear that we still lack understanding of key skill areas within the service economyservice economy and of the relationship between skills requirements and education provision. This chapter describes the range and diversity of service and presents a forecast of the demand for higher level skills and knowledge. It examines education provision in terms of context, content and constructs and discusses the challenge for higher education in meeting the demands of a complex service economy.]

Published: Mar 22, 2010

Keywords: Service Industry; Service Activity; Skill Requirement; Freight Transport; High Level Skill

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