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J. Spohrer, P. Maglio (2008)
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of ValueProduction and Operations Management, 17
P. Maglio, S. Srinivasan, J. Kreulen, J. Spohrer (2006)
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J. Spohrer, P. Maglio, John Bailey, D. Gruhl (2007)
Steps toward a science of service systemsComputer, 40
S. Sampson, E. Christopher (2006)
Foundations and implications of a proposed unified services theoryProduction and Operations Management, 15
S. Vargo, R. Lusch (2004)
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Richard Normann (2001)
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E. Derman (2005)
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J. Gadrey, F. Gallouj (2002)
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Scott Sampson (2009)
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(2006)
Grand challenges for systems and services sciences
H. Chesbrough (2005)
Toward a science of servicesHarvard Business Review, 83
J. Gadrey, F. Gallouj (2002)
Productivity, Innovation and Knowledge in Services
Service systems are value-co-creation configurations of people, technology, value propositionsconnecting internal and external service systems, and shared information (e.g., language, laws, measures, and methods). Service science is the study of service systems, aiming to create a basis for systematicservice innovation. Service science combines organization and human understanding with business andtechnological understanding to categorize and explain the many types of service systems that exist as wellas how service systems interact and evolve to co-create value. The goal is to apply scientific understandingto advance our ability to design, improve, and scale service systems. To make progress, we think servicedominantlogic provides just the right perspective, vocabulary, and assumptions on which to build a theory ofservice systems, their configurations, and their modes of interaction. Simply put, service-dominant logicmay be the philosophical foundation of service science, and the service system may be its basic theoreticalconstruct.
Journal of the Academy of Marketing Science – Springer Journals
Published: Jul 24, 2007
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