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Emerging Trends in ICT for Sustainable DevelopmentCustomer-Oriented Dial-A-Ride Problems: A Survey on Relevant Variants, Solution Approaches and Applications

Emerging Trends in ICT for Sustainable Development: Customer-Oriented Dial-A-Ride Problems: A... [The interest of on demand transport systems is constantly growing. This trend is accompanied by increased customer’s expectations in the quality of the service provided. In this regard, the quality of service must meet the needs for more customer-oriented features. This article summarizes recent developments in Dial-A-Ride Problems which integrate customer service quality. We provide a classification of the variants examined, as well as the available resolution methodologies and references on the instances used. A discussion on the sate of the art is given with perspectives for future researches.] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Emerging Trends in ICT for Sustainable DevelopmentCustomer-Oriented Dial-A-Ride Problems: A Survey on Relevant Variants, Solution Approaches and Applications

Editors: Ben Ahmed, Mohamed; Mellouli, Sehl; Braganca, Luis; Anouar Abdelhakim, Boudhir; Bernadetta, Kwintiana Ane

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References (59)

Publisher
Springer International Publishing
Copyright
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
ISBN
978-3-030-53439-4
Pages
111 –119
DOI
10.1007/978-3-030-53440-0_13
Publisher site
See Chapter on Publisher Site

Abstract

[The interest of on demand transport systems is constantly growing. This trend is accompanied by increased customer’s expectations in the quality of the service provided. In this regard, the quality of service must meet the needs for more customer-oriented features. This article summarizes recent developments in Dial-A-Ride Problems which integrate customer service quality. We provide a classification of the variants examined, as well as the available resolution methodologies and references on the instances used. A discussion on the sate of the art is given with perspectives for future researches.]

Published: Jan 24, 2021

Keywords: Dial-A-Ride Problem; Customer-dependent; Service quality

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