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User co-production of public service delivery: An uncertainty approach

User co-production of public service delivery: An uncertainty approach Engaging public service users as co-producers is expected to lead to more efficient services and better outcomes. What has been missing so far, however, is a solid theoretical basis to explain what compels actors to pursue co-production, or not, and what strategies they adopt in this pursuit. Building on established theories, it is argued that although co-production of public service delivery decreases uncertainty for users, it seems to increase uncertainty for organizations. The main conclusion is that the need of organizations to reduce this uncertainty might diminish the possibilities for users to coproduce. The consequences of this conclusion for future research are discussed in this article. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Public Policy and Administration SAGE

User co-production of public service delivery: An uncertainty approach

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References (78)

Publisher
SAGE
Copyright
© The Author(s) 2015 Reprints and permissions: sagepub.co.uk/journalsPermissions.nav
ISSN
0952-0767
eISSN
1749-4192
DOI
10.1177/0952076715572362
Publisher site
See Article on Publisher Site

Abstract

Engaging public service users as co-producers is expected to lead to more efficient services and better outcomes. What has been missing so far, however, is a solid theoretical basis to explain what compels actors to pursue co-production, or not, and what strategies they adopt in this pursuit. Building on established theories, it is argued that although co-production of public service delivery decreases uncertainty for users, it seems to increase uncertainty for organizations. The main conclusion is that the need of organizations to reduce this uncertainty might diminish the possibilities for users to coproduce. The consequences of this conclusion for future research are discussed in this article.

Journal

Public Policy and AdministrationSAGE

Published: Apr 1, 2015

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