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TQM/CQI in Business and Health Care: An Overview

TQM/CQI in Business and Health Care: An Overview TQMlCQI in Business and Health Care AN OVERVIEW Edward Rooney, MPH, RN their programs are effective within their organi­ u sin esses are using total quality man­ agement (TQM), often called continuous zations and seen by top management as impor­ quality improvement (CQD, in health tant for the success of the business. care, in all sectors of the economy to maintain or many businesses have been like Externally, "sleeping giants" in failing to address the underly­ regain a competitive edge. TQMlCQI is based on ing causes of rising health care costs head-on the industrial quality model developed in Japan in the 1950s and 1960s and adopted in U.S. (Meyer, 1991). Alone or together, they are awak­ industry by a growing number of companies in the ening to the fact that the health care industry is late 1970s and 1980s (See "Total Quality Manage­ one of their biggest and most costly vendors. If the ment in American Industry," pp. 311-318). For $650 + billion United States health care industry were treated by itself it would have the fifth or some businesses, adopting TQM/CQI is a focus on sixth largest Gross National Product in the world increasing profits; for others it http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png AAOHN Journal SAGE

TQM/CQI in Business and Health Care: An Overview

Rooney, Edward
AAOHN Journal , Volume 40 (7): 7 – Jun 1, 1992
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Publisher
SAGE
Copyright
© 1992 American Association of Occupational Health Nurses
ISSN
0891-0162
DOI
10.1177/216507999204000703
Publisher site
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Abstract

TQMlCQI in Business and Health Care AN OVERVIEW Edward Rooney, MPH, RN their programs are effective within their organi­ u sin esses are using total quality man­ agement (TQM), often called continuous zations and seen by top management as impor­ quality improvement (CQD, in health tant for the success of the business. care, in all sectors of the economy to maintain or many businesses have been like Externally, "sleeping giants" in failing to address the underly­ regain a competitive edge. TQMlCQI is based on ing causes of rising health care costs head-on the industrial quality model developed in Japan in the 1950s and 1960s and adopted in U.S. (Meyer, 1991). Alone or together, they are awak­ industry by a growing number of companies in the ening to the fact that the health care industry is late 1970s and 1980s (See "Total Quality Manage­ one of their biggest and most costly vendors. If the ment in American Industry," pp. 311-318). For $650 + billion United States health care industry were treated by itself it would have the fifth or some businesses, adopting TQM/CQI is a focus on sixth largest Gross National Product in the world increasing profits; for others it

Journal

AAOHN Journal – SAGE

Published: Jun 1, 1992

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