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Copwatching
- Publisher
- SAGE
- Copyright
- Copyright © 2022 by SAGE Publications and PAC
- ISSN
- 0952-0767
- eISSN
- 1749-4192
- DOI
- 10.1177/0952076720905005
- Publisher site
- See Article on Publisher Site
Abstract
This paper studies the intended and unintended effects of street-level bureaucrats’ enforcement style. More specifically, it answers to what extent street-level bureaucrats’ enforcement style affects citizens’ obedience (i.e. intended effect) during face-to-face encounters and willingness to publicly shame bureaucrats (i.e. unintended effect). Building on insights from street-level enforcement and the social interactionist theory of coercive actions, a trade-off is theorized between the effect of enforcement style on citizens’ on-the-spot obedience and on public shaming. Results of an experiment (n = 318) and replication (n = 311) in The Netherlands reveal that (1) neither the legal nor facilitation dimension has an effect on on-the-spot obedience; (2) the legal dimension does not affect public shaming but (3) the facilitation decreases it. These findings are robust across both the experiment and replication.
Journal
Public Policy and Administration – SAGE
Published: Feb 26, 2020
Keywords: Enforcement style; experiments; obedience; public shaming; street-level bureaucracy