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Organizational Directors’ Perceptions About Awareness of Services Among Their Employees and the Older Adults They Serve

Organizational Directors’ Perceptions About Awareness of Services Among Their Employees and the... Objectives: This study explores the extent to which directors of organizations perceive that (a) older adults are aware of and interested in using services, and (b) their employees are aware of complementary services in the community and are willing to coordinate care or refer older adults to these services. Method: We conducted 41 qualitative semistructured interviews with organizational directors who provide services to older adults. Results: Directors perceived that not only older adults but also some providers were unaware of services in the community. Directors reported that some older adults felt stigmatized and were unwilling to use services, but services providers implemented strategies to overcome these barriers. Discussion: Understanding the perceptions of organizational directors may help identify opportunities for older adults to learn about community services and for providers to better coordinate care. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Applied Gerontology SAGE

Organizational Directors’ Perceptions About Awareness of Services Among Their Employees and the Older Adults They Serve

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References (17)

Publisher
SAGE
Copyright
© The Author(s) 2018
ISSN
0733-4648
eISSN
1552-4523
DOI
10.1177/0733464818793090
Publisher site
See Article on Publisher Site

Abstract

Objectives: This study explores the extent to which directors of organizations perceive that (a) older adults are aware of and interested in using services, and (b) their employees are aware of complementary services in the community and are willing to coordinate care or refer older adults to these services. Method: We conducted 41 qualitative semistructured interviews with organizational directors who provide services to older adults. Results: Directors perceived that not only older adults but also some providers were unaware of services in the community. Directors reported that some older adults felt stigmatized and were unwilling to use services, but services providers implemented strategies to overcome these barriers. Discussion: Understanding the perceptions of organizational directors may help identify opportunities for older adults to learn about community services and for providers to better coordinate care.

Journal

Journal of Applied GerontologySAGE

Published: Jun 1, 2020

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