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- Publisher
- SAGE
- Copyright
- © 1992 Health Information Management Association of Australia Limited
- ISSN
- 0817-3907
- eISSN
- 1833-3575
- DOI
- 10.1177/183335839202200112
- Publisher site
- See Article on Publisher Site
Abstract
• Here are the answers to Helen Favelle's quiz which PHOG - Prophesy, Hearsay, Opinion and Gut feel appeared in the December Quality Matters column. A brief explanation of the derivation of some of the This acronym refers to an important philosophy of more obscure acronyms is provided. TQM; namely, that decisions and actions should be based on facts and data, not prophesy, hearsay, opinion Reference: Department of Industry, Technology and or gut feel. PHOGy thinking leads to PHOGy outcomes; Commerce. (1990). NIES Total Quality Management for example, Promises unfulfilled, Hounding of Workshop Manual, Revision 1. innocent people, Opportunities lost, and Gross mistakes. PDCA - Plan, Do, Check, Act. PDCA describes the continuous incremental ********** improvement cycle. Plan means to collect and analyse data to develop a Submissions to this column can be short articles, plan for what needs to be accomplished in a given comments, information and news or reports from time frame. Do means to do the necessary actions individuals, QA groups or meetings. Submissions should be defined in the plan. Check means to check, by forwarded to either of the undersigned six weeks in advance collecting data, that the actions result in achievement of the anticipated
Journal
Australian Medical Record Journal – SAGE
Published: Mar 1, 1992