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Revenue Expenses Profit
It includes the price range of all Hyundai vehicles, and the charges vary with the Hatchback, Sedan, and SUV. The company charged extra taxes on the labour charges
Multi-brand car servicing to grow', op. cit. 4. 'Auto servicing market in India to be worth 340 billion by 2020: CarXpert
(2002)
Auto servicing market in India to be worth 340 billion by 2020: CarXpert
Multi - brand car servicing to grow . Business Standard
Hyundai car service stations
Oja Hyundai was located at House No. 114, MRD Road
Auto servicing market in India to be worth Rs 34,000 Cr by 2020: CarXpert
Automotive repair and maintenance services market: Automobile dealerships service provider segment projected to remain dominant through 2026: Global industry analysis and opportunity assessment
Multi-brand car servicing to grow
M/S Shyam Automobiles (Shyam) was an automobile workshop engaged in the repair and maintenance of petrol and diesel engine vehicles. The workshop began service operations in Birkuchi (Guwahati), Assam, India, in 1987. It was founded by Tekraj Sarma to provide valued and quality service at a low cost to vehicle owners in the region. Sarma was responsible for the workshop’s overall activities, including customer query handling and satisfaction, managing supplier relationships, employee satisfaction, and profit management. As a small player, the workshop faced difficulties in procuring spare parts for their customers. In addition, Shyam did not have an extravagant set-up like most authorized car dealers; most of his staff was semi-skilled, and there was no use of technology in the workshop. However, Sarma wanted to develop a strategy to solve this issue of unavailability of spare parts in the workshop.
Asian Journal of Management Cases – SAGE
Published: Mar 1, 2022
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