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(1996)
Setting Up the Housing Association Tenants Ombudsman Service, (London: HATOS)
(1983)
The Institution of Ombudsman’, in Gerald C. Caiden (ed.), International Handbook of the Ombudsman: Evolution and Present Practice, (Greenwood Press), pp.3-21
(1996)
Setting Up the Housing Association Tenants Ombudsman Service
M. Marshall, L. Reif (1995)
The ombudsman: Maladministration and alternative dispute resolutionAlberta law review, 34
Housing Association Ombudsman (HAO) (1995b) Annual Report, 1993-94 -Update
Housing Corporation (1993a) Resolving Housing Association Tenants
W. Gwyn (1973)
The British PCA: "Ombudsman or Ombudsmouse?"The Journal of Politics, 35
Vidya Pandya
Memorandum of evidence
(1993)
Housing Association Ombudsman (HAO) (1995a) Annual Report
(1995)
Maladministration and Alternative Dispute
Housing Corporation (1993b) Circular HC39/93
(1995)
More Choice in the Social Rented Sector, Consultation Paper linked to the White Paper Our Future Homes
(1995)
Maladministration and Alternative Dispute Resolution
(1993)
Parliamentary Commissioner for Administration (PCA) (1994) Annual Report for 1993
(1995)
Access to Justice: Interim Report to the Lord Chancellor on the Civil Justice System in England and Wales
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W. Gwyn (1982)
THE OMBUDSMAN IN BRITAIN: A QUALIFIED SUCCESS IN GOVERNMENT REFORMPublic Administration, 60
(1983)
The Institution of Ombudsman
A major problem associated with the considerable changes which have taken place in the structure of public administration and the delivery of public services has been to provide effective accountability mechanisms. One very flexible mechanism is the Ombudsman institution which has been adapted in many different states and to deal with many different services. This paper examines how the Ombudsman institution has been adapted to provide an effective complaints-mechanism for social housing. After outlining how the Ombudsman institution has been used in a variety of ways in the United Kingdom, the paper describes how the Housing Association Tenants Ombudsman Service came to be established. It is focused particularly on the issue of independence, a key feature for effective accountability, and incorporates the Government's proposals in the 1996 Housing Bill to put the Service onto a statutory footing.
Public Policy and Administration – SAGE
Published: Jun 1, 1996
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