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Books and the Arts 115 automation but to one organized to meet human ultimate defeat has, perhaps, led many to push needs in a more sustainable and humane way. it out of mind too quickly. But any mobilization Given my own experience with hotline on this scale, even one that failed in most visi- work, I have some doubts about whether this ble ways, leaves traces. What happened in work can be redeemed. But this work is prolif- Wisconsin in the spring of 2011, some thought, erating, and we should inquire into possible contributed to the Occupy Wall Street move- routes to restoring worker autonomy and invest- ment that fall. In any case, its place in our mem- ing in new models of worker ownership, coop- ory and our understanding of its strengths and eration, and organization. If the call center is weaknesses all deserve to be more salient. the ideal case study for the degradation of For that reason, Katherine Acosta’s documen- immaterial labor, it should also be a useful site tary film “Divided We Fall” is welcome. The for truly understanding how to dismantle a sys- Wisconsin Uprising was a mass protest led by tem so dependent
New Labor Forum – SAGE
Published: May 1, 2018
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