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E-Government and e-Governance: Organisational Implications, Options and Dilemmas

E-Government and e-Governance: Organisational Implications, Options and Dilemmas This article suggests that e-government and e-governance initiatives can potentially have major organisational impacts through three major mechanisms: improved decision-making, more intensive and productive use of data bases, and better communications. These mechanisms impact on both the internal organisation of public agencies, their configuration of networks and partnerships. E-enablement therefore makes obsolete many existing organisational structures and processes and offers the prospect of transformation in both service delivery and public governance arrangements. However, the organisational changes which can be effected through the e-revolution are only just beginning to become evident. While it seems likely that existing organisational configurations in the public sector will not be sustainable, the most appropriate ways forward will only be uncovered through much experimentation within e-government and e-governance programmes. In the nature of experimentation, many of these initiatives will turn out to be unproductive or cost-ineffective - but that is perhaps the necessary price to pay for the level of public sector transformation which now appears to be in prospect. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Public Policy and Administration SAGE

E-Government and e-Governance: Organisational Implications, Options and Dilemmas

Bovaird, Tony
Public Policy and Administration , Volume 18 (2): 20 – Apr 1, 2003
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References (21)

Publisher
SAGE
Copyright
Copyright © by SAGE Publications
ISSN
0952-0767
eISSN
1749-4192
DOI
10.1177/095207670301800204
Publisher site
See Article on Publisher Site

Abstract

This article suggests that e-government and e-governance initiatives can potentially have major organisational impacts through three major mechanisms: improved decision-making, more intensive and productive use of data bases, and better communications. These mechanisms impact on both the internal organisation of public agencies, their configuration of networks and partnerships. E-enablement therefore makes obsolete many existing organisational structures and processes and offers the prospect of transformation in both service delivery and public governance arrangements. However, the organisational changes which can be effected through the e-revolution are only just beginning to become evident. While it seems likely that existing organisational configurations in the public sector will not be sustainable, the most appropriate ways forward will only be uncovered through much experimentation within e-government and e-governance programmes. In the nature of experimentation, many of these initiatives will turn out to be unproductive or cost-ineffective - but that is perhaps the necessary price to pay for the level of public sector transformation which now appears to be in prospect.

Journal

Public Policy and Administration – SAGE

Published: Apr 1, 2003

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