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(1980)
Quality if Free
James Heskett, W. Sasser, Leonard Schlesinger (2014)
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (Цепочка создания прибыли в сфере услуг: как ведущие компании связывают прибыль и рост с лояльностью, удовлетворением и ценностью)
J. Campanella (1999)
Principles of Quality Costs: Principles, Implementation and Use
David Clair (2002)
Brave New Brain: Conquering Mental Illness in the Era of the GenomeHeredity, 89
W. Encinosa, F. Hellinger (2008)
The impact of medical errors on ninety-day costs and outcomes: an examination of surgical patients.Health services research, 43 6
C. Marano, L. Murianni, L. Sticchi (2005)
To err is human. Building a safer health systemItalian Journal of Public Health, 2
K. Vanhaecht, M. Panella, R. Zelm, W. Sermeus (2010)
An overview on the history and concept of care pathways as complex interventionsInternational Journal of Care Pathways, 14
(2000)
American College of Clinical Pharmacology Response to the Institute of Medicine Report “To Err Is Human: Building a Safer Health System”The Journal of Clinical Pharmacology, 40
Joseph Juran, A. Godfrey, Robert Hoogstoel, E. Schilling (1998)
Juran's Quality Handbook
Editorial Feigenbaum was also recognized as an innovator in the area Care Pathways and the cost of poor of the management of quality costs, which was based on quality the earlier work of Dr Joseph Juran back in the early 1950s. •..........•..........•.•..•.....................••••••••..•.. He characterized quality costs in different domains: preven As we all know, the actual current economic environment is tion costs, appraisal cost, and internal and external failure not healthy and everyone is cutting costs. Managers and costs," Prevention costs are the cost of planning, which was called 'design' in DrJuran's trilogy' Next to planning, preven policy-makers are also trying to save money in health care. It is evident from our international network, that tion costs include process control, supplier appraisal and train some health care organizations are saving money by stop ing. Appraisal costs are related to determining conformance to ping care pathway and other quality improvement initiat requirements or specifications. These tasks are critical to the success of most organizations, yet are considered an overhead ives, but maybe this approach is not so healthy? In other fields it is much simpler to find remedies to com because a lot of companies state that they can't bill
International Journal of Care Pathways – SAGE
Published: Mar 1, 2011
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