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How to handle complaints effectively and appropriately in aesthetic practice

How to handle complaints effectively and appropriately in aesthetic practice When receiving any kind of complaint, it can be deemed as a negative scenario and a lot of practitioners take it personally. However, if handled correctly, issues should be resolved amicably to both the practitioner and the patient's satisfaction. Naomi Di-Scala highlights the importance of managing patient expectations and ensuring clinical documentation is as detailed as possible http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Aesthetic Nursing Mark Allen Group

How to handle complaints effectively and appropriately in aesthetic practice

Journal of Aesthetic Nursing , Volume 6 (9): 3 – Nov 2, 2017

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Publisher
Mark Allen Group
Copyright
Copyright © 2017 MA Healthcare Limited
ISSN
2050-3717
eISSN
2052-2878
DOI
10.12968/joan.2017.6.9.490
Publisher site
See Article on Publisher Site

Abstract

When receiving any kind of complaint, it can be deemed as a negative scenario and a lot of practitioners take it personally. However, if handled correctly, issues should be resolved amicably to both the practitioner and the patient's satisfaction. Naomi Di-Scala highlights the importance of managing patient expectations and ensuring clinical documentation is as detailed as possible

Journal

Journal of Aesthetic NursingMark Allen Group

Published: Nov 2, 2017

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