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The movement of robots from the production line to the service sector provides apotentially radical solution to innovate and transform public servicedelivery. Although robots are increasingly being adopted in service delivery(e.g., health- and eldercare) to enhance and in some cases substitutelabour-intensive services, the public administration research community isshort on knowledge of the impact on the work processes carried out in publicorganizations and how staff and clients react toward robots. This case studyinvestigates the implementation and use of robot vacuum cleaners in Danisheldercare, demonstrating how robot vacuums have proven to have considerableinterpretive flexibility with variation in the perceived nature oftechnology, technology strategy, and technology use between key stakeholdersin eldercare.
Information Polity – IOS Press
Published: Jan 1, 2016
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