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Robots conquering local government services: A case study of eldercare in Denmark

Robots conquering local government services: A case study of eldercare in Denmark The movement of robots from the production line to the service sector provides apotentially radical solution to innovate and transform public servicedelivery. Although robots are increasingly being adopted in service delivery(e.g., health- and eldercare) to enhance and in some cases substitutelabour-intensive services, the public administration research community isshort on knowledge of the impact on the work processes carried out in publicorganizations and how staff and clients react toward robots. This case studyinvestigates the implementation and use of robot vacuum cleaners in Danisheldercare, demonstrating how robot vacuums have proven to have considerableinterpretive flexibility with variation in the perceived nature oftechnology, technology strategy, and technology use between key stakeholdersin eldercare. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

Robots conquering local government services: A case study of eldercare in Denmark

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Publisher
IOS Press
Copyright
Copyright © 2016 IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-160381
Publisher site
See Article on Publisher Site

Abstract

The movement of robots from the production line to the service sector provides apotentially radical solution to innovate and transform public servicedelivery. Although robots are increasingly being adopted in service delivery(e.g., health- and eldercare) to enhance and in some cases substitutelabour-intensive services, the public administration research community isshort on knowledge of the impact on the work processes carried out in publicorganizations and how staff and clients react toward robots. This case studyinvestigates the implementation and use of robot vacuum cleaners in Danisheldercare, demonstrating how robot vacuums have proven to have considerableinterpretive flexibility with variation in the perceived nature oftechnology, technology strategy, and technology use between key stakeholdersin eldercare.

Journal

Information PolityIOS Press

Published: Jan 1, 2016

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