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ICT-enabled co-production of public services: Barriers and enablers. A systematic review

ICT-enabled co-production of public services: Barriers and enablers. A systematic review Information and communication technologies (ICTs) are being heralded by governments and international organizations as a means of augmenting co-production of public services and a number of major initiatives are being rolled out around the world. In parallel to these activities, a body of scholarly work is emerging that investigates the extent to which ICTs enable, or, pose a barrier to, public service co-production. This paper performs the first systematic review of this emerging literature, and provides insights into the main structural and cultural factors which act as an enabler of, or barrier to, ICT-enabled co-production across government and citizens world-wide. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

ICT-enabled co-production of public services: Barriers and enablers. A systematic review

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Publisher
IOS Press
Copyright
Copyright © 2020 © 2020 – IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-190122
Publisher site
See Article on Publisher Site

Abstract

Information and communication technologies (ICTs) are being heralded by governments and international organizations as a means of augmenting co-production of public services and a number of major initiatives are being rolled out around the world. In parallel to these activities, a body of scholarly work is emerging that investigates the extent to which ICTs enable, or, pose a barrier to, public service co-production. This paper performs the first systematic review of this emerging literature, and provides insights into the main structural and cultural factors which act as an enabler of, or barrier to, ICT-enabled co-production across government and citizens world-wide.

Journal

Information PolityIOS Press

Published: Mar 23, 2020

References