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How e-Government managers prioritise rival value positions: The efficiency imperative

How e-Government managers prioritise rival value positions: The efficiency imperative E-Government strategies, investments, project selection, and implementationsare influenced by value positions deeply enshrined in the traditions ofpublic administration, which are in turn reflected in the everyday discourseof public managers. We analyse value traditions in the public administrationliterature and their adaptation for e-Government and synthesise threeprominent positions. Administrative efficiency focuses on cost-effectiveness logics highlighted byNew Public Management thinking. Service improvement, derived from the tradition of publicservice, emphasises the provision of better services for citizens. Citizen engagement, withits roots in liberal democracy arguments, promotes responsiveness,consultation, collaboration and participation. A set of foundational valuesgrounded in the deeply rooted bureaucratic tradition is also distinguished.A qualitative survey of Danish local authority managers' value positionsshows a heavy bias towards administrative efficiency and an absence ofconcern for citizen engagement. The implications of this efficiencyimperative are discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

How e-Government managers prioritise rival value positions: The efficiency imperative

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Publisher
IOS Press
Copyright
Copyright © 2015 IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-150349
Publisher site
See Article on Publisher Site

Abstract

E-Government strategies, investments, project selection, and implementationsare influenced by value positions deeply enshrined in the traditions ofpublic administration, which are in turn reflected in the everyday discourseof public managers. We analyse value traditions in the public administrationliterature and their adaptation for e-Government and synthesise threeprominent positions. Administrative efficiency focuses on cost-effectiveness logics highlighted byNew Public Management thinking. Service improvement, derived from the tradition of publicservice, emphasises the provision of better services for citizens. Citizen engagement, withits roots in liberal democracy arguments, promotes responsiveness,consultation, collaboration and participation. A set of foundational valuesgrounded in the deeply rooted bureaucratic tradition is also distinguished.A qualitative survey of Danish local authority managers' value positionsshows a heavy bias towards administrative efficiency and an absence ofconcern for citizen engagement. The implications of this efficiencyimperative are discussed.

Journal

Information PolityIOS Press

Published: Jul 6, 2015

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