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An empirical study of the role of e-government benchmarking in China

An empirical study of the role of e-government benchmarking in China The topic of this paper is the role of benchmarking in Chinese e-government.Through content analysis of documentary material, this paper addresses thefollowing questions: Which benchmarking schemes have been applied toe-government in China? What are the intentions behind the differentbenchmarking schemes? and Whose interests are served? Whereas previousresearch finds that benchmarking addresses mainly the front office ofe-government (websites), this paper finds that organizational indicators arealso used. Benchmarking efforts now increasingly address the back office,and basic benchmarking schemes have become institutionalized into a census.Benchmarking reinforces the interests of the central government andcommunicates the values of the Communist Party to the fragmentedbureaucracy. In this way, benchmarking is used as an integrative mechanismthat centralizes governance while maintaining adaptive capacity at the locallevel. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

An empirical study of the role of e-government benchmarking in China

Information Polity , Volume 21 (4): 15 – Jan 1, 2016

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Publisher
IOS Press
Copyright
Copyright © 2016 IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-160399
Publisher site
See Article on Publisher Site

Abstract

The topic of this paper is the role of benchmarking in Chinese e-government.Through content analysis of documentary material, this paper addresses thefollowing questions: Which benchmarking schemes have been applied toe-government in China? What are the intentions behind the differentbenchmarking schemes? and Whose interests are served? Whereas previousresearch finds that benchmarking addresses mainly the front office ofe-government (websites), this paper finds that organizational indicators arealso used. Benchmarking efforts now increasingly address the back office,and basic benchmarking schemes have become institutionalized into a census.Benchmarking reinforces the interests of the central government andcommunicates the values of the Communist Party to the fragmentedbureaucracy. In this way, benchmarking is used as an integrative mechanismthat centralizes governance while maintaining adaptive capacity at the locallevel.

Journal

Information PolityIOS Press

Published: Jan 1, 2016

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