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A methodology to design and redesign services in smart cities based on the citizen experience

A methodology to design and redesign services in smart cities based on the citizen experience Smart cities are urban spaces where massive amounts of data are generated and shared creating an ecosystem of service providers. Translating these opportunities into appropriate citizen services requires diagnosis of citizen’s expectations and a projection of the value that these services can generate for them. This article offers a methodology that provides a systematic approach to understand the interaction between citizens and services aimed to improve the design of smart city services and presents a pilot test. The four-phased methodology results in a description of the service, a model to evaluate it and offers quantitative indicators to operate and to improve the design of the service. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

A methodology to design and redesign services in smart cities based on the citizen experience

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Publisher
IOS Press
Copyright
Copyright © 2019 © 2019 – IOS Press and the authors. All rights reserved
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/IP-180116
Publisher site
See Article on Publisher Site

Abstract

Smart cities are urban spaces where massive amounts of data are generated and shared creating an ecosystem of service providers. Translating these opportunities into appropriate citizen services requires diagnosis of citizen’s expectations and a projection of the value that these services can generate for them. This article offers a methodology that provides a systematic approach to understand the interaction between citizens and services aimed to improve the design of smart city services and presents a pilot test. The four-phased methodology results in a description of the service, a model to evaluate it and offers quantitative indicators to operate and to improve the design of the service.

Journal

Information PolityIOS Press

Published: Jan 1, 2019

References