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Introduction to the special issue on Inclusion and E-Government: Progress and Questions for Scholars of Social Equity

Introduction to the special issue on Inclusion and E-Government: Progress and Questions for... 1.IntroductionRecently, scholars have argued that more attention is needed for inclusion in the achievement of e-government in democratic societies (Morte-Nadal et al., 2022; Rodriquez-Hevia et al., 2020). Citizens are increasingly interacting with the government using a broad range of digital applications (Rodriquez-Hevia et al., 2020), such as informational websites on COVID-19 (Kimemia, 2022), open data portals (Schwoerer, 2022), digital platforms for online deliberation (Shin et al., 2022), and platform and electronic procedures for social services and benefits (Marin, 2022). These e-government services provide new opportunities, but they can also reinforce or increase mechanisms of (social) exclusion (Macaya et al., 2021; Mervyn et al., 2014). For example, by ignoring those who do not have access or competencies to deal with these digital environments (Mariën & Prodnik, 2014).E-government and inclusion have been discussed extensively in terms of the digital divide (Ciecielska et al., 2022; Mervyn et al., 2014), but limited work has been done on the factors that foster inclusion in relation to e-government (Weerakkody et al., 2012). Furthermore, technological developments in the public sector advance quickly, yet the examination of the impact of these new technologies on inclusion, is still underdeveloped (Schwoerer, 2022). In addition, there are many different definitions http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

Introduction to the special issue on Inclusion and E-Government: Progress and Questions for Scholars of Social Equity

Ruijer, Erna; Piotrowski, Suzanne
Information Polity , Volume 27 (4): 8 – Dec 15, 2022
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Publisher
IOS Press
Copyright
Copyright © 2022 © 2022 – IOS Press. All rights reserved.
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/ip-229017
Publisher site
See Article on Publisher Site

Abstract

1.IntroductionRecently, scholars have argued that more attention is needed for inclusion in the achievement of e-government in democratic societies (Morte-Nadal et al., 2022; Rodriquez-Hevia et al., 2020). Citizens are increasingly interacting with the government using a broad range of digital applications (Rodriquez-Hevia et al., 2020), such as informational websites on COVID-19 (Kimemia, 2022), open data portals (Schwoerer, 2022), digital platforms for online deliberation (Shin et al., 2022), and platform and electronic procedures for social services and benefits (Marin, 2022). These e-government services provide new opportunities, but they can also reinforce or increase mechanisms of (social) exclusion (Macaya et al., 2021; Mervyn et al., 2014). For example, by ignoring those who do not have access or competencies to deal with these digital environments (Mariën & Prodnik, 2014).E-government and inclusion have been discussed extensively in terms of the digital divide (Ciecielska et al., 2022; Mervyn et al., 2014), but limited work has been done on the factors that foster inclusion in relation to e-government (Weerakkody et al., 2012). Furthermore, technological developments in the public sector advance quickly, yet the examination of the impact of these new technologies on inclusion, is still underdeveloped (Schwoerer, 2022). In addition, there are many different definitions

Journal

Information Polity – IOS Press

Published: Dec 15, 2022

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