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A citizen-centric approach to understand the effectiveness of e-government web portals: Empirical evidence from India

A citizen-centric approach to understand the effectiveness of e-government web portals: Empirical... A citizen-centric approach was used to understand the effectiveness of e-government web portals in India. So, the study aims to find the factors of e-government (i.e., information clarity and appropriateness, relevance & usefulness, information accuracy & completeness, system security, users’ privacy, system stability, and interactive services) and their influence on citizen perception, citizen satisfaction, and users’ intention. Since the e-government web portal is for the citizen of a country and random sampling is more appropriate. So, our study did the same with a modified scale. The confirmatory factor analysis (CFA) model was applied to show model fit and multiple regression analysis was employed to analyze the final data. The results revealed that the factors of e-government positively impact quality perception, citizen satisfaction, and Users’ intention toward e-government. Further, data analysis has enough evidence to say e-government quality perception and citizen satisfaction mediate the relationship between factors of e-government and Users’ intention. This investigation outlines how the government designs its e-government portal to enhance citizen satisfaction, citizen perception in terms of e-government quality, and users’ intentions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Polity IOS Press

A citizen-centric approach to understand the effectiveness of e-government web portals: Empirical evidence from India

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Publisher
IOS Press
Copyright
Copyright © 2022 © 2022 – IOS Press. All rights reserved.
ISSN
1570-1255
eISSN
1875-8754
DOI
10.3233/ip-220001
Publisher site
See Article on Publisher Site

Abstract

A citizen-centric approach was used to understand the effectiveness of e-government web portals in India. So, the study aims to find the factors of e-government (i.e., information clarity and appropriateness, relevance & usefulness, information accuracy & completeness, system security, users’ privacy, system stability, and interactive services) and their influence on citizen perception, citizen satisfaction, and users’ intention. Since the e-government web portal is for the citizen of a country and random sampling is more appropriate. So, our study did the same with a modified scale. The confirmatory factor analysis (CFA) model was applied to show model fit and multiple regression analysis was employed to analyze the final data. The results revealed that the factors of e-government positively impact quality perception, citizen satisfaction, and Users’ intention toward e-government. Further, data analysis has enough evidence to say e-government quality perception and citizen satisfaction mediate the relationship between factors of e-government and Users’ intention. This investigation outlines how the government designs its e-government portal to enhance citizen satisfaction, citizen perception in terms of e-government quality, and users’ intentions.

Journal

Information PolityIOS Press

Published: Dec 15, 2022

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