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Website performance: evaluation in Ngawi District Government websites

Website performance: evaluation in Ngawi District Government websites The use of the website in the delivery of public services, which has improved markedly over time, is still little research on the issue, especially with regard to developing countries. The paper uses website development to examine the performance and determinants of e-Gov at the local government level in the developing country, Indonesia. Content analysis was used in determining website performance with respect to usability, service, citizen participation and content, while a survey of 235 webmasters was used to identify the determinants of website performance and relationship among them. Research findings showed that website performance took three forms: high, medium, and low. Regulatory support, website management and database management had positive and significant influence on website performance, while quality of human resource and supporting technology had positive and significant influence on website performance but mediated through website management and database management. This research tries to fill the missing gap in literature by delving into the perception of webmasters of website management on the level of performance and determinants of website performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Website performance: evaluation in Ngawi District Government websites

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2021.112937
Publisher site
See Article on Publisher Site

Abstract

The use of the website in the delivery of public services, which has improved markedly over time, is still little research on the issue, especially with regard to developing countries. The paper uses website development to examine the performance and determinants of e-Gov at the local government level in the developing country, Indonesia. Content analysis was used in determining website performance with respect to usability, service, citizen participation and content, while a survey of 235 webmasters was used to identify the determinants of website performance and relationship among them. Research findings showed that website performance took three forms: high, medium, and low. Regulatory support, website management and database management had positive and significant influence on website performance, while quality of human resource and supporting technology had positive and significant influence on website performance but mediated through website management and database management. This research tries to fill the missing gap in literature by delving into the perception of webmasters of website management on the level of performance and determinants of website performance.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2021

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