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/lp/inderscience-publishers/using-the-balanced-scorecard-to-measure-the-effectiveness-of-knowledge-fOsKYuU0jQ
- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd
- ISSN
- 1476-1289
- eISSN
- 1741-9212
- DOI
- 10.1504/IJWET.2018.092832
- Publisher site
- See Article on Publisher Site
Abstract
A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm.
Journal
International Journal of Web Engineering and Technology – Inderscience Publishers
Published: Jan 1, 2018