Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises

Using the balanced scorecard to measure the effectiveness of knowledge management projects in... A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Web Engineering and Technology Inderscience Publishers

Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises

Loading next page...
 
/lp/inderscience-publishers/using-the-balanced-scorecard-to-measure-the-effectiveness-of-knowledge-fOsKYuU0jQ
Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1476-1289
eISSN
1741-9212
DOI
10.1504/IJWET.2018.092832
Publisher site
See Article on Publisher Site

Abstract

A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm.

Journal

International Journal of Web Engineering and TechnologyInderscience Publishers

Published: Jan 1, 2018

There are no references for this article.