Get 20M+ Full-Text Papers For Less Than $1.50/day. Subscribe now for You or Your Team.

Learn More →

User acceptance of internet banking: an extension of the UTAUT model with trust and quality constructs

User acceptance of internet banking: an extension of the UTAUT model with trust and quality... The financial sector is one of the business areas that has been most affected by the spread of the internet. Although millions of dollars have been spent in building online banking systems, reports have shown that potential users may not use the systems for various reasons. So there is a need to identify the factors that determine customer acceptance of internet banking services. Based on the UTAUT model, IS quality constructs, and the concept of trust, a comprehensive research model was developed and empirically examined. Results of the data analysis strongly support the model as well as 11 of the 14 proposed hypotheses. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

User acceptance of internet banking: an extension of the UTAUT model with trust and quality constructs

Loading next page...
 
/lp/inderscience-publishers/user-acceptance-of-internet-banking-an-extension-of-the-utaut-model-R6wpZWiFIq

References

References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.

Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1741-539X
eISSN
1741-5403
DOI
10.1504/IJSOI.2009.029186
Publisher site
See Article on Publisher Site

Abstract

The financial sector is one of the business areas that has been most affected by the spread of the internet. Although millions of dollars have been spent in building online banking systems, reports have shown that potential users may not use the systems for various reasons. So there is a need to identify the factors that determine customer acceptance of internet banking services. Based on the UTAUT model, IS quality constructs, and the concept of trust, a comprehensive research model was developed and empirically examined. Results of the data analysis strongly support the model as well as 11 of the 14 proposed hypotheses.

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2009

There are no references for this article.