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Usability analysis of an Indian e-governance software

Usability analysis of an Indian e-governance software It is apparent from the degree of difficulty with respect to usability of newly launched software that much less has been done to standardise their usability. The purpose of this study is to analyse a ‘single window’ Indian e-governance software from a usability perspective. Adapted IsoMetric S ISO:9241 questionnaire is used as the measurement scale to compare the software usability. Suitability of task, self-descriptiveness, controllability, conformity with user expectation, error tolerance, suitability for individualisation, and suitability for learning are the seven ergonomic design principles used in this study for comparison. Though the ergonomic design principles based independent t -test analysis revealed that usability of the e-governance software taken-up in this study is not significantly different from SAP Human Resource module (SAP-HR), there exists significant difference between the usability of Microsoft Word (MS Word) and the e-governance software which does not meet the ergonomic quality as much that of MS Word. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Usability analysis of an Indian e-governance software

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2013.052602
Publisher site
See Article on Publisher Site

Abstract

It is apparent from the degree of difficulty with respect to usability of newly launched software that much less has been done to standardise their usability. The purpose of this study is to analyse a ‘single window’ Indian e-governance software from a usability perspective. Adapted IsoMetric S ISO:9241 questionnaire is used as the measurement scale to compare the software usability. Suitability of task, self-descriptiveness, controllability, conformity with user expectation, error tolerance, suitability for individualisation, and suitability for learning are the seven ergonomic design principles used in this study for comparison. Though the ergonomic design principles based independent t -test analysis revealed that usability of the e-governance software taken-up in this study is not significantly different from SAP Human Resource module (SAP-HR), there exists significant difference between the usability of Microsoft Word (MS Word) and the e-governance software which does not meet the ergonomic quality as much that of MS Word.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2013

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