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Towards a new work practice in the development of e–government applications

Towards a new work practice in the development of e–government applications This paper proposes a novel approach to the development of e–government applications for citizens and public administration employees. The approach has been derived by following a methodology based on participatory action research and design science. The general goal is favouring an organisation change internally to government agencies, among different agencies, and between citizens and public administration. Therefore, the paper delineates how the current work practice for e–government service development could be improved, by proposing a set of methods and tools that foster the active participation of civil servants. To show how the new work practice could take place, the creation of an example service is discussed. Positive feedbacks from real users suggest that the approach represents a promising research direction in the e–government domain. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Towards a new work practice in the development of e–government applications

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2013.058783
Publisher site
See Article on Publisher Site

Abstract

This paper proposes a novel approach to the development of e–government applications for citizens and public administration employees. The approach has been derived by following a methodology based on participatory action research and design science. The general goal is favouring an organisation change internally to government agencies, among different agencies, and between citizens and public administration. Therefore, the paper delineates how the current work practice for e–government service development could be improved, by proposing a set of methods and tools that foster the active participation of civil servants. To show how the new work practice could take place, the creation of an example service is discussed. Positive feedbacks from real users suggest that the approach represents a promising research direction in the e–government domain.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2013

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