Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/inderscience-publishers/the-role-of-usability-and-satisfaction-in-the-consumer-s-commitment-to-HBC6SkAfie
References (61)
-
Tommi Laukkanen (2007)
Measuring mobile banking customers' channel attribute preferences in service consumptionInt. J. Mob. Commun., 5
-
L. Cronbach (1960)
Essentials of psychological testing -
Nirmalya Kumar, L. Scheer, J. Steenkamp (1995)
The Effects of Supplier Fairness on Vulnerable ResellersJournal of Marketing Research, 32
-
R. Morgan, S. Hunt (1994)
The Commitment-Trust Theory of Relationship MarketingJournal of Marketing, 58
-
J. Steenkamp, I. Geyskens (2006)
How Country Characteristics Affect the Perceived Value of Web SitesJournal of Marketing, 70
-
Beverly Brockman (1998)
The Influence of Affective State on Satisfaction RatingsThe Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 11
-
Jyh-Jeng Wu, Yong-Sheng Chang (2005)
Towards understanding members' interactivity, trust, and flow in online travel communityInd. Manag. Data Syst., 105
-
Hsin-Ginn Hwang, Rai-Fu Chen, Jia-Min Lee (2007)
Measuring customer satisfaction with internet banking: an exploratory studyInternational Journal of Electronic Finance, 1
-
J. Smith, D. Barclay (1997)
The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner RelationshipsJournal of Marketing, 61
-
H. Bauer, M. Grether, Mark Leach (2002)
Building customer relations over the InternetIndustrial Marketing Management, 31
-
Gilbert Churchill (1979)
A Paradigm for Developing Better Measures of Marketing ConstructsJournal of Marketing Research, 16
-
M. Wolfinbarger, M. Gilly (2001)
Shopping Online for Freedom, Control, and FunCalifornia Management Review, 43
-
Peter Spiller, Gerald Lohse (1997)
A Classification of Internet Retail StoresInt. J. Electron. Commer., 2
-
J. Bakos (1997)
Reducing buyer search costs: implications for electronic marketplacesManagement Science, 43
-
C. Flavián, Miguel Guinaliu (2006)
Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web siteInd. Manag. Data Syst., 106
-
Cynthia Corritore, Beverly Kracher, S. Wiedenbeck (2003)
On-line trust: concepts, evolving themes, a modelInt. J. Hum. Comput. Stud., 58
-
R. Ping (2004)
On assuring valid measures for theoretical models using survey dataJournal of Business Research, 57
-
James Anderson, D. Gerbing (1988)
STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACHPsychological Bulletin, 103
-
R. Bagozzi, U. Dholakia (2006)
Open Source Software User Communities: A Study of Participation in Linux User GroupsManag. Sci., 52
-
K. Roberts, Sajeev Varki, R. Brodie (2003)
Measuring the quality of relationships in consumer services: an empirical studyEuropean Journal of Marketing, 37
-
Young-Bum Choi, Rachel Crowgey, James Price, Joseph VanPelt (2006)
The state-of-the-art of mobile payment architecture and emerging issuesInternational Journal of Electronic Finance, 1
-
D. Lichtenstein, R. Netemeyer, Scot Burton (1990)
Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory PerspectiveJournal of Marketing, 54
-
Barbara Stern (1997)
Advertising Intimacy: Relationship Marketing and the Services ConsumerJournal of Advertising, 26
-
I. Geyskens, J. Steenkamp, Nirmalya Kumar (1999)
A Meta-Analysis of Satisfaction in Marketing Channel RelationshipsJournal of Marketing Research, 36
-
A. Gustafsson, Michael Johnson, I. Roos (2005)
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer RetentionJournal of Marketing, 69
-
M. Roy, O. Dewit, B. Aubert (2001)
The impact of interface usability on trust in Web retailersInternet Res., 11
-
S. Janda, Philip Trocchia, K. Gwinner (2002)
Consumer perceptions of Internet retail service qualityInternational Journal of Service Industry Management, 13
-
D. Stirling (2003)
Information rulesSIGMOD Rec., 32
-
Adel Aladwani, Prashant Palvia (2002)
Developing and validating an instrument for measuring user-perceived web qualityInf. Manag., 39
-
I. Geyskens, J. Steenkamp, L. Scheer, N. Kumar (1996)
The Effects of Trust and Interdependence on Relationship Commitment -
Evan Anderson, Barton Weitz (1992)
The Use of Pledges to Build and Sustain Commitment in -
R. Sitgreaves (1979)
Psychometric theory (2nd ed.).Psyccritiques, 24
-
L. Greiner (2007)
Usability 101Networker, 11
-
D. Severt (2002)
THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTION -
Yakov Bart, Venkatesh Shankar, F. Sultan, G. Urban (2005)
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers?: A Large-Scale Exploratory Empirical StudyJournal of Marketing, 69
-
C. Fornell, D. Larcker (1981)
Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research, 18
-
Shankar Ganesan (1994)
Determinants of Long-Term Orientation in Buyer-Seller Relationships:Journal of Marketing, 58
-
K. Jöreskog, D. Sörbom (1993)
Lisrel 8: Structural Equation Modeling With the Simplis Command Language -
Zhilin Yang, Shaohan Cai, Zhe Zhou, Nan Zhou (2005)
Development and validation of an instrument to measure user perceived service quality of information presenting Web portalsInf. Manag., 42
-
A. Wong, A. Sohal (2002)
An examination of the relationship between trust, commitment and relationship qualityInternational Journal of Retail & Distribution Management, 30
-
H. Lin, Yee-Yin Choong, G. Salvendy (1997)
A proposed index of usability: A method for comparing the relative usability of different software systemsBehav. Inf. Technol., 16
-
K. Jöreskog (1971)
Statistical analysis of sets of congeneric testsPsychometrika, 36
-
G. Cowan (1998)
Statistical data analysis -
Venkatesh Shankar, Amy Smith, A. Rangaswamy (2003)
Customer satisfaction and loyalty in online and offline environmentsInternational Journal of Research in Marketing, 20
-
C. Flavián, Miguel Guinaliu, R. Gurrea (2006)
The role played by perceived usability, satisfaction and consumer trust on website loyaltyInf. Manag., 43
-
Eusebio Scornavacca, Hartmut Hoehle (2007)
Mobile banking in Germany: a strategic perspectiveInternational Journal of Electronic Finance, 1
-
John Meyer, Natalie Allen, C. Smith (1993)
Commitment to organizations and occupations: Extension and test of a three-component conceptualization.Journal of Applied Psychology, 78
-
Fred Davis (1989)
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information TechnologyMIS Q., 13
-
Aino Halinen (1996)
Service quality in professional business services: A relationship approach -
A. Paswan, G. Ganesh (2003)
Familiarity and interest: in a learning center service contextJournal of Services Marketing, 17
-
J. Zaichkowsky (1985)
Measuring the Involvement ConstructJournal of Consumer Research, 12
-
Kent Smith (1974)
On Estimating the Reliability of Composite Indexes Through Factor AnalysisSociological Methods & Research, 2
-
C. Moorman, G. Zaltman, Rohit Deshpandé (1992)
Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between OrganizationsJournal of Marketing Research, 29
-
Gregory Gundlach, R. Achrol, J. Mentzer (1995)
The Structure of Commitment in ExchangeJournal of Marketing, 59
-
Zhilin Yang, Xiang Fang (2004)
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage servicesInternational Journal of Service Industry Management, 15
-
Sulin Ba, Jan Stallaert, Zhongju Zhang (2006)
Price Competition in E-Tailing Under Service and Recognition DifferentiationERN: Pricing (Topic)
-
M. Sanzo, María Santos, Rodolfo Vázquez, L. Álvarez (2003)
The effect of market orientation on buyer–seller relationship satisfactionIndustrial Marketing Management, 32
-
K. Murray, G. Häubl (2002)
The Fiction of No Friction: A User Skills Approach to Cognitive Lock-InACR North American Advances, 29
-
Michael Johnson, A. Herrmann, F. Huber (2006)
The Evolution of Loyalty IntentionsJournal of Marketing, 70
-
R. Oliver (1999)
Whence Consumer Loyalty?Journal of Marketing, 63
-
Ann Schlosser, T. White, S. Lloyd (2006)
Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase IntentionsJournal of Marketing, 70
- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1746-0069
- eISSN
- 1746-0077
- DOI
- 10.1504/IJEF.2008.016883
- Publisher site
- See Article on Publisher Site
Abstract
In this paper, we have analysed the antecedents of affective commitment to a website, due to the fact that commitment is a key factor in order to maintain a long-term relationship between the consumer and the business in the online context. In terms of affective commitment, we have found a positive, direct and significant relationship between website perceived usability and consumer's affective commitment. So, higher levels of website usability might lead to higher levels of consumer's affective commitment to the website. In addition, in this research we have also noticed a direct, positive and significant relationship between satisfaction in previous interactions and the consumer's commitment to a financial services website.
Journal
International Journal of Electronic Finance – Inderscience Publishers
Published: Jan 1, 2008