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The effects of relational embeddedness on service innovation performance: network competence as a mediator

The effects of relational embeddedness on service innovation performance: network competence as a... Based on network theory and surveys of 243 service providing enterprises in South China, this study investigates the effects of relational embeddedness and network competence on service innovation performance respectively. The mechanisms by which network competence mediates the relationship between relational embeddedness and service innovation were also discussed. Results reveal that both relational embeddedness and network competence are positively related to service innovation performance; network competence has a fully mediating effect on the relationship between relational embeddedness and service innovation performance. This paper contributes to the service innovation literature by extending theories regarding relational embeddedness and network competence to the research field of service innovation. Keywords: relationship network; relational embeddedness; competence; service innovation; innovation performance. network Reference to this paper should be made as follows: Jian, Z., Osman, M.A. and Li, L. (2017) `: network competence as a mediator', Int. J. Services Operations and Informatics, Vol. 8, No. 3, pp.246­262. Biographical notes: Zhaoquan Jian is a Full Professor at School of Business Administration, South China University of Technology. His research interests include servitisation and service innovation. Mohamed Ali Osman is a PhD candidate at School of Business Administration, South China University of Technology. His research interests include strategic http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

The effects of relational embeddedness on service innovation performance: network competence as a mediator

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Publisher
Inderscience Publishers
Copyright
Copyright © 2017 Inderscience Enterprises Ltd.
ISSN
1741-539X
eISSN
1741-5403
DOI
10.1504/IJSOI.2017.081513
Publisher site
See Article on Publisher Site

Abstract

Based on network theory and surveys of 243 service providing enterprises in South China, this study investigates the effects of relational embeddedness and network competence on service innovation performance respectively. The mechanisms by which network competence mediates the relationship between relational embeddedness and service innovation were also discussed. Results reveal that both relational embeddedness and network competence are positively related to service innovation performance; network competence has a fully mediating effect on the relationship between relational embeddedness and service innovation performance. This paper contributes to the service innovation literature by extending theories regarding relational embeddedness and network competence to the research field of service innovation. Keywords: relationship network; relational embeddedness; competence; service innovation; innovation performance. network Reference to this paper should be made as follows: Jian, Z., Osman, M.A. and Li, L. (2017) `: network competence as a mediator', Int. J. Services Operations and Informatics, Vol. 8, No. 3, pp.246­262. Biographical notes: Zhaoquan Jian is a Full Professor at School of Business Administration, South China University of Technology. His research interests include servitisation and service innovation. Mohamed Ali Osman is a PhD candidate at School of Business Administration, South China University of Technology. His research interests include strategic

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2017

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