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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1756-7017
- eISSN
- 1756-7025
- DOI
- 10.1504/IJIDS.2008.022293
- Publisher site
- See Article on Publisher Site
Abstract
This study examines the effectiveness of virtual facilitation (system-directed multi-modal user support) for supporting structured group decision-making. A multi-modal application for automating the facilitation process for a group decision support system is used to compare decision-making efficiency and decision quality of human-facilitated groups vs. groups using virtual facilitation, in an experiment involving auditors and IT security professionals as participants. The results of the research indicate that groups receiving virtual facilitation were not significantly different from human-facilitated groups in the areas of decision-making efficiency and decision quality.
Journal
International Journal of Information and Decision Sciences – Inderscience Publishers
Published: Jan 1, 2008