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Reengineering a reverse supply chain for product returns services

Reengineering a reverse supply chain for product returns services This article discusses the strategic issues surrounding the effective management of product return services and the importance of the role of effective reverse logistics operations to the design and execution of successful and profitable reverse supply chains to support product return activities. A case study and simulation model methodologies were utilised to analyse a reverse supply chain and the supporting logistics activities for a major direct retailer in the USA. Analysis of the simulation model facilitated the organisation’s decision making with respect to the design of its reverse supply chain for product returns, enabling it to reduce the time for customers to receive credit or products in exchange for product returns. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Business Performance and Supply Chain Modelling Inderscience Publishers

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1758-9401
eISSN
1758-941X
DOI
10.1504/IJBPSCM.2011.043822
Publisher site
See Article on Publisher Site

Abstract

This article discusses the strategic issues surrounding the effective management of product return services and the importance of the role of effective reverse logistics operations to the design and execution of successful and profitable reverse supply chains to support product return activities. A case study and simulation model methodologies were utilised to analyse a reverse supply chain and the supporting logistics activities for a major direct retailer in the USA. Analysis of the simulation model facilitated the organisation’s decision making with respect to the design of its reverse supply chain for product returns, enabling it to reduce the time for customers to receive credit or products in exchange for product returns.

Journal

International Journal of Business Performance and Supply Chain ModellingInderscience Publishers

Published: Jan 1, 2011

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