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Phoenix rises from the ashes: creating and destructing value through reflection

Phoenix rises from the ashes: creating and destructing value through reflection This case study focuses on the creation and destruction of value from a reflexive perspective. More specifically, we examine how reflection reinterprets the meaning of the relationship between creation and destruction of value. The study's theoretical framework draws from discussions on the creation and destruction of value, while adding a new perspective based on retroactive sensemaking and purposeful reflection. The study data consist of personal interviews that were examined using qualitative content analysis. Our study shows how reflection can be a key dimension of value creation and destruction. In essence, it demonstrates how reflexive activity - performed by both the producer and the customer after the interactive co-creation and co-destruction phase - can reproduce a new understanding of their relationship. Keywords: co-creation of value; co-destruction of value; consultant-customer relationship; reflection; retroactive sensemaking; sensemaking. Reference to this paper should be made as follows: von Becker, S., Aromaa, E. and Eriksson, P. (2017) `: creating and destructing value through reflection', Int. J. Knowledge Management Studies, Vol. 8, Nos. 1/2, pp.6­22. Biographical notes: Suvi von Becker is a Business Consultant at the Consultant Company Talentree. She holds a Master of Science in Technology and has expertise in building quality management systems http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Knowledge Management Studies Inderscience Publishers

Phoenix rises from the ashes: creating and destructing value through reflection

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Publisher
Inderscience Publishers
Copyright
Copyright © 2017 Inderscience Enterprises Ltd.
ISSN
1743-8268
eISSN
1743-8276
DOI
10.1504/IJKMS.2017.084395
Publisher site
See Article on Publisher Site

Abstract

This case study focuses on the creation and destruction of value from a reflexive perspective. More specifically, we examine how reflection reinterprets the meaning of the relationship between creation and destruction of value. The study's theoretical framework draws from discussions on the creation and destruction of value, while adding a new perspective based on retroactive sensemaking and purposeful reflection. The study data consist of personal interviews that were examined using qualitative content analysis. Our study shows how reflection can be a key dimension of value creation and destruction. In essence, it demonstrates how reflexive activity - performed by both the producer and the customer after the interactive co-creation and co-destruction phase - can reproduce a new understanding of their relationship. Keywords: co-creation of value; co-destruction of value; consultant-customer relationship; reflection; retroactive sensemaking; sensemaking. Reference to this paper should be made as follows: von Becker, S., Aromaa, E. and Eriksson, P. (2017) `: creating and destructing value through reflection', Int. J. Knowledge Management Studies, Vol. 8, Nos. 1/2, pp.6­22. Biographical notes: Suvi von Becker is a Business Consultant at the Consultant Company Talentree. She holds a Master of Science in Technology and has expertise in building quality management systems

Journal

International Journal of Knowledge Management StudiesInderscience Publishers

Published: Jan 1, 2017

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