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Optimisation of implement performance of cloud information systems by Delphi-VIKOR

Optimisation of implement performance of cloud information systems by Delphi-VIKOR Cloud customer relationship management (cloud CRM) has been widely used in the cloud computing environment. Reducing cloud CRM project risks has become an important issue to improve organisational performance. In this study, a research framework is constructed using the stimulus-organism-response framework through Delphi approach, DEMATEL-based ANP (DANP), and VlseKriterijumska Optimize I Kompromisno Resenje (VIKOR) research methods that explore the relationship for project risk, project management, and organisational performance. Using VIKOR to determine cloud CRM project performance by experts, the order was as follows: project management, organisational performance, project risk to improve criterion first, then followed by user risk, user participation, and financial performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Applied Systemic Studies Inderscience Publishers

Optimisation of implement performance of cloud information systems by Delphi-VIKOR

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1751-0589
eISSN
1751-0597
DOI
10.1504/IJASS.2017.089974
Publisher site
See Article on Publisher Site

Abstract

Cloud customer relationship management (cloud CRM) has been widely used in the cloud computing environment. Reducing cloud CRM project risks has become an important issue to improve organisational performance. In this study, a research framework is constructed using the stimulus-organism-response framework through Delphi approach, DEMATEL-based ANP (DANP), and VlseKriterijumska Optimize I Kompromisno Resenje (VIKOR) research methods that explore the relationship for project risk, project management, and organisational performance. Using VIKOR to determine cloud CRM project performance by experts, the order was as follows: project management, organisational performance, project risk to improve criterion first, then followed by user risk, user participation, and financial performance.

Journal

International Journal of Applied Systemic StudiesInderscience Publishers

Published: Jan 1, 2017

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