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Major factors influencing the adoption of m-government in Jordan

Major factors influencing the adoption of m-government in Jordan Mobile technology changed how people utilise technology and provided opportunities to benefit from public services from anyplace and at anytime. Using mobile phones to access public services, and especially SMS-based services, are crucial to reach citizens anywhere anytime. This study tried to explore Jordanian citizens' perceptions towards using m-government. Using a questionnaire, an empirical test was conducted to investigate the influence of six predictors on the intention to use m-government. Results indicated significant support for the influence of perceived usefulness, perceived ease of use, social influence, perceived responsiveness, and perceived compatibility, but not for perceived cost of service. Conclusions, implications, and future work are discussed at the end of this paper. Keywords: e-government; mobile government; SMS-based m-government; empirical test; technology adoption; Jordan. Reference to this paper should be made as follows: Abu-Shanab, E. and Haider, S. (2015) `Major factors influencing the adoption of m-government in Jordan', Electronic Government, An International Journal, Vol. 11, No. 4, pp.223­240. Biographical notes: Emad Abu-Shanab earned his PhD in Business Administration, in the MIS area from Southern Illinois University, Carbondale, USA; MBA from Wilfrid Laurier University in Canada; and Bachelor in Civil Engineering from Yarmouk University (YU) in Jordan. He is an Associate http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Major factors influencing the adoption of m-government in Jordan

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Publisher
Inderscience Publishers
Copyright
Copyright © 2015 Inderscience Enterprises Ltd.
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2015.071394
Publisher site
See Article on Publisher Site

Abstract

Mobile technology changed how people utilise technology and provided opportunities to benefit from public services from anyplace and at anytime. Using mobile phones to access public services, and especially SMS-based services, are crucial to reach citizens anywhere anytime. This study tried to explore Jordanian citizens' perceptions towards using m-government. Using a questionnaire, an empirical test was conducted to investigate the influence of six predictors on the intention to use m-government. Results indicated significant support for the influence of perceived usefulness, perceived ease of use, social influence, perceived responsiveness, and perceived compatibility, but not for perceived cost of service. Conclusions, implications, and future work are discussed at the end of this paper. Keywords: e-government; mobile government; SMS-based m-government; empirical test; technology adoption; Jordan. Reference to this paper should be made as follows: Abu-Shanab, E. and Haider, S. (2015) `Major factors influencing the adoption of m-government in Jordan', Electronic Government, An International Journal, Vol. 11, No. 4, pp.223­240. Biographical notes: Emad Abu-Shanab earned his PhD in Business Administration, in the MIS area from Southern Illinois University, Carbondale, USA; MBA from Wilfrid Laurier University in Canada; and Bachelor in Civil Engineering from Yarmouk University (YU) in Jordan. He is an Associate

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2015

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