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Knowledge management processes and organisational performance: a systematic review

Knowledge management processes and organisational performance: a systematic review Knowledge management (KM) is one of the most deliberated topics in strategic management. The most prominent area of discussion is the role of KM in enhancing organisational performance. This paper aims at reviewing empirical literature on the relationship between KM processes and various performance outcomes to identify key KM processes, research trend and further research path. Following a meticulous evaluation of existing body of literature from specialised databases, 43 published journal articles on knowledge management from 2014 to 2019 were systematically reviewed and evaluated. Empirical studies were sought from a number of databases such as Science Direct, Scopus, JStor, Springer and Emerald Insight. The findings indicate that the application of KM processes significantly influence innovation, business success, competitive advantage, efficiency and other performance outcomes. These significant relationships notwithstanding, there exist opportunities for additional studies to evaluate their impact in other economic sectors and geographical regions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Knowledge Management Studies Inderscience Publishers

Knowledge management processes and organisational performance: a systematic review

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1743-8268
eISSN
1743-8276
DOI
10.1504/IJKMS.2021.118346
Publisher site
See Article on Publisher Site

Abstract

Knowledge management (KM) is one of the most deliberated topics in strategic management. The most prominent area of discussion is the role of KM in enhancing organisational performance. This paper aims at reviewing empirical literature on the relationship between KM processes and various performance outcomes to identify key KM processes, research trend and further research path. Following a meticulous evaluation of existing body of literature from specialised databases, 43 published journal articles on knowledge management from 2014 to 2019 were systematically reviewed and evaluated. Empirical studies were sought from a number of databases such as Science Direct, Scopus, JStor, Springer and Emerald Insight. The findings indicate that the application of KM processes significantly influence innovation, business success, competitive advantage, efficiency and other performance outcomes. These significant relationships notwithstanding, there exist opportunities for additional studies to evaluate their impact in other economic sectors and geographical regions.

Journal

International Journal of Knowledge Management StudiesInderscience Publishers

Published: Jan 1, 2021

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